Teams at PostHog

Provides technical support across PostHog products, owns customer tickets, investigates and debugs unfamiliar systems, ships code and documentation fixes, and partners with engineering teams on recurring customer issues. The role also improves support tooling and workflows, communicates clearly with technical customers, and shares product feedback to inform prioritization.

Operate and scale PostHog’s large ClickHouse clusters, including provisioning, infrastructure automation, node and instance performance optimization, hardware evaluation, and query performance tooling. Build systems using Terraform, Ansible, Kubernetes, Python, AWS, and ZooKeeper to manage more than 100 PB of data and support trillions of annual events.

Own usage-based revenue accounting, including journal entries, deferrals, recognition schedules, reconciliations, collections, month-end and year-end close. Manage accounts receivable, support annual audits, maintain revenue controls, integrate the billing ledger with Campfire, and automate accounting processes. Collaborate with finance, billing engineering, revenue operations, sales, and customers to ensure accurate and timely revenue reporting.