Teams at PNC Bank

Provide first-line remote and on-site technology support for employees and contractors, troubleshoot hardware/software issues, use help-desk tools, escalate to higher-level teams, and ensure customer-focused resolution following PNC policies.

Lead and mature detection and incident response lifecycle, run day-to-day SOC operations, manage on‑call readiness, drive SIEM detections and automation, coordinate cross‑team responses, maintain playbooks and run readiness exercises, mentor analysts, and ensure regulatory and post‑incident improvements.

The Identity Security Manager oversees IAM and PAM programs, ensuring secure access management, lifecycle processes, and compliance with regulations while leading a team and continuous improvement efforts.