Jobs at Planhat

Manage customers from onboarding through renewal and expansion, owning retention, net revenue retention, product adoption, and measurable business outcomes. Analyze customer usage, engagement, and health data to identify expansion opportunities and mitigate churn. Serve as a trusted advisor to senior revenue stakeholders while influencing product roadmap and go-to-market strategy through customer insights.

Supports the Enterprise Deployment Strategy team by building planning frameworks, renewal standards, portfolio reporting, account intelligence, and operating processes. Assists strategists with renewal preparation, account plans, stakeholder maps, executive business review materials, customer data, and commitment tracking. Learns the Planhat platform and supports live enterprise accounts, with a progression toward owning an enterprise customer portfolio.

Embed with customers to understand their systems and business needs, then build data pipelines, workflows, and automations that deliver measurable AI-powered outcomes. Serve as a trusted technical partner in ambiguous environments, integrating APIs and applying SQL, Python, data modeling, and agentic systems. Travel to customer sites, rapidly learn new technologies, and help establish Planhat’s Forward Deployment Engineering discipline and playbook.

Identify prospects and conduct outreach through calls, emails, and LinkedIn. Build relationships with Customer Success leaders, qualify executive needs across industries and company sizes, and prioritize prospects. Generate qualified pipeline and prepare prospects for Account Executive discovery calls across SMB, midmarket, and enterprise segments while meeting and exceeding pipeline targets.

Build and convert enterprise sales pipeline across IT and telecommunications, owning the full sales cycle from prospecting through close. Develop trusted relationships with global business leaders, solve complex commercial challenges, drive post-sales growth, and expand into larger strategic accounts. As an early team member, shape the sales playbook, culture, and growth strategy for Planhat’s commercial unit.

Owns end-to-end customer deployments, including scoping, solution design, configuration, integrations, automation, and go-live. Translates business strategies into scalable technical solutions, builds AI-powered workflows, and uses analytics to generate customer value. Partners with Sales, Customer Success, Product, and clients while contributing to deployment frameworks and playbooks. The role requires strong technical problem-solving, communication, adaptability, and the ability to bridge commercial and technical priorities.

Own the full sales cycle for strategic enterprise accounts across the Americas. Build relationships with global business leaders, identify growth opportunities, serve as a trusted advisor, close increasingly complex deals, and help develop Planhat’s enterprise sales playbook and team.

An open application opportunity inviting candidates to describe what they want to build, with the company determining a suitable role or team placement.