Teams at Ping Identity

Own and grow strategic enterprise accounts across providers, payers, and technology organizations. Generate pipeline, secure new logos, and lead complex software sales cycles from discovery through close. Position identity solutions for workforce, customer, and embedded use cases while engaging technical, business, and executive stakeholders. Build account plans, forecast accurately, collaborate with sales engineering, customer success, leadership, and partners, and connect identity capabilities to security, efficiency, compliance, revenue, and customer experience outcomes.

Leads the global customer experience operations function across Customer Success, Support, Professional Services, and Renewals. Develops retention and expansion strategies, customer journey processes, CX technology roadmaps, analytics, executive reporting, capacity planning, and incentive operations. Builds a high-performing operations team using AI and automation while partnering with Revenue Operations to improve net retention and ARR growth.

Manage customer relationships as a trusted technical partner, oversee major incident communications, analyze customer data and renewal risks, advocate internally for customer needs, monitor product adoption, and recommend solutions aligned with business objectives. The role requires hands-on customer success work, occasional travel to customer sites, and limited after-hours or weekend coverage.