Jobs at Ping Identity

Own end-to-end renewals for a complex SaaS/on-prem portfolio: engage customers and resellers, maximize renewal value and on-time rates, mitigate churn with save plans, execute negotiations and proposals, maintain Salesforce forecasts, collaborate with Sales/Customer Success/Legal/Finance, and mentor junior renewal staff.

Serve as a senior technical customer advocate owning onboarding, adoption, incident management, and strategic success plans for enterprise customers. Analyze usage and risks, advise on IAM and cloud architectures, lead complex technical issues, collaborate with Product and Engineering, and drive value realization and executive-level relationships.

The Global VP & GM, Partner Ecosystem will lead the strategy and execution of Ping Identity's global partner ecosystem, focusing on building alliances to drive growth and enhance product synergy.

Lead and scale a renewals organization across the Americas to maximize recurring revenue through high renewal rates, churn mitigation, price uplift, disciplined forecasting, cross-functional partnership, policy and process enforcement, executive negotiations, and talent development to improve Net Revenue Retention.

Serve as a trusted advisor to enterprise clients and sales, quantify business value of Ping Identity solutions, build C-level ROI narratives, scale value methodologies with AI, influence product and GTM strategy, and support post-sale value realization and expansion.

Lead and scale a team of Technical Account Managers supporting Elite customers to deploy, integrate, and optimize Ping Identity solutions. Drive operational strategy, account health, risk mitigation, executive advocacy, and cross-functional alignment to preserve retention and elevate customer experience. Own escalations, architectural reviews, and feedback loops to Product and Engineering.

Lead product strategy and execution for Ping Identity's Identity for AI solution. Gather market and customer input, define technical requirements, prioritize roadmap and backlog, and work with engineering, design, sales, and GTM to build, launch, and refine features that secure agentic AI. Enable sales and partners, perform market analysis, and leverage AI tools to improve product management workflows.

Design, build, and maintain automated test frameworks for mobile SDKs, backend APIs, and web UIs. Write and review test code, perform manual testing, troubleshoot distributed-system issues, communicate test strategies and metrics, and work in an Agile/Scrum environment to improve product quality.

As VP of Product & Solution Marketing, you will shape strategy, influence market perception, manage go-to-market plans, and drive revenue growth for enterprise identity solutions.

The Senior Principal Value Advisor at Ping Identity will advise clients on business value from cybersecurity solutions, collaborate with sales and product teams, and contribute to revenue growth strategies through value realization and executive engagement.

Lead and own Ping's internal IAM architecture and roadmap for WIAM and CIAM. Design, implement, operate, and improve identity platforms (SSO, MFA, federation, provisioning), define role/access models, troubleshoot complex auth and provisioning issues, drive governance and access reviews, maintain lab/test environments, and partner with product, IT, security, HR, and engineering to adopt new Ping capabilities.

Lead technical customer success for enterprise clients: manage major incidents, drive onboarding and adoption, develop success plans, analyze usage and risks, advise on IAM/cloud architectures, collaborate with Product and Engineering, and influence stakeholders including C-level.

Serve as primary technical liaison for enterprise customers, delivering best-practice recommendations, onboarding, upgrades, training, escalations, and cross-functional coordination to ensure successful adoption and retention of Ping Identity solutions.

Lead executive relationships and consultative engagements to drive customer value, retention, and digital transformation. Orchestrate account strategy, run strategy workshops, mitigate renewal risk, align cross-functional resources, and use data-driven insights to accelerate sales and ensure long-term client success.

The Senior Onboarding Customer Success Manager leads customer deployments, manages project delivery, collaborates with stakeholders, and ensures successful transition to the post-deployment phase.

The Director, Global Payroll oversees global payroll operations across 18 countries, ensuring accurate, compliant payroll processing, and leading a high-performing team to enhance payroll efficiency and employee experience.

As a Senior Technical Support Engineer, you'll troubleshoot complex identity solutions for premium customers, manage escalations, and mentor teammates while ensuring SLAs are met.

The Customer Success Manager will manage customer relations, analyze data, advocate for customer needs, and provide technical guidance while occasionally traveling to client sites.

As a Site Reliability Engineer, you will design, deliver, and maintain cloud-based infrastructure, ensuring resilient and secure enterprise software solutions through optimized CI/CD processes.

The Senior Pricing Manager will design pricing models, implement AI-driven analytics, collaborate cross-functionally, and analyze market trends to optimize revenue growth.