Jobs at Ping Identity

Lead and scale a team of Technical Account Managers supporting Elite customers to deploy, integrate, and optimize Ping Identity solutions. Drive operational strategy, account health, risk mitigation, executive advocacy, and cross-functional alignment to preserve retention and elevate customer experience. Own escalations, architectural reviews, and feedback loops to Product and Engineering.

Lead product strategy and execution for Ping Identity's Identity for AI solution. Gather market and customer input, define technical requirements, prioritize roadmap and backlog, and work with engineering, design, sales, and GTM to build, launch, and refine features that secure agentic AI. Enable sales and partners, perform market analysis, and leverage AI tools to improve product management workflows.

Own the product strategy and roadmap for Ping's Orchestration SDKs across web, mobile, and hybrid frameworks. Improve developer experience by delivering SDKs, APIs, docs, sample apps, and AI-agent-friendly tooling; gather developer feedback, prioritize backlog, measure adoption, and collaborate cross-functionally from concept to release.

Lead new-business growth across US New Logo, Canada, and Latin America. Own revenue targets, GTM strategy, forecasting, pipeline management, and cross-functional alignment. Build and coach high-performance sales teams, hire and develop leaders, and establish scalable processes to drive predictable enterprise SaaS acquisition and C-level engagement.

Lead pre-sales technical engagement for Ping Identity's IAM solutions: deliver demos, POCs, RfX responses, and workshops; act as technical advisor; collaborate with sales and post-sales teams; mentor junior engineers; provide product feedback; travel 15-40% as needed.

Lead a regional Sales Engineering organization to drive technical engagement, strategic account support, talent development, and operational excellence. Align sales engineering strategy with revenue goals, partner with cross-functional leaders, own escalation for critical deals, set standards for demos/POCs/RFx, and use KPIs and dashboards to improve execution. Travel 25%–50% as needed.

Lead product and solution marketing to define category vision, positioning, and GTM for enterprise identity. Drive market intelligence, launch excellence, revenue acceleration, sales enablement, partner GTM, and build a scalable PMM team aligned with CEO, Product, and Sales.

Lead and grow a high-performing enterprise SaaS sales team across the U.S. Northeast and eastern Canada. Execute territory and account plans, coach reps, manage pipeline and forecasts, leverage partners/GSIs, recruit and develop talent, and expand customer relationships—particularly in healthcare—to meet revenue targets and improve customer satisfaction.

Manage and advise high-spend global enterprise accounts as a Senior Technical Account Manager. Drive multi-product identity and access strategies, optimize delivery frameworks, mentor peers, lead efficiency programs, support AI tool development, and represent the company with executive stakeholders to ensure operational readiness and customer success.

Lead sales compensation strategy, design, and operations across a B2B SaaS GTM. Own capacity planning, quota allocation, attainment and payout analysis, and SPIF programs. Partner with Sales, Finance, Legal, HR, and commissions teams (Xactly) to model plans, run planning cycles, enable the field, and present executive/Board materials. Coach and develop team members while applying AI and automation to streamline analytics and workflows.

Provide escalated technical support for Ping Identity products on a shifted follow-the-sun schedule. Troubleshoot customer issues, manage case escalations and queue during weekend shifts, reproduce problems, collaborate with Engineering/SRE/Product teams, handle phone/alert responses, and document bugs and remediation while following ISO27001/9001 and security incident processes.

Serve as primary technical liaison for enterprise customers, delivering best-practice recommendations, onboarding, upgrades, training, escalations, and cross-functional coordination to ensure successful adoption and retention of Ping Identity solutions.

Serve as a senior technical customer advocate owning onboarding, adoption, and advocacy for enterprise customers. Lead complex technical issues, analyze usage and risk, develop success plans, advise on IAM and cloud architectures, collaborate with Product and Engineering, and drive value realization across the Ping platform. Occasional travel and after-hours coverage required.

Lead AMER enterprise sales to drive revenue growth by developing go-to-market strategy, managing and coaching large distributed teams, aligning with Product and Marketing, optimizing sales processes and tools, forecasting and planning, building executive customer relationships, and representing the company at industry events.

Design and develop large-scale Java-based identity management features, implement authentication and identity protocols, collaborate with distributed teams, enable cloud deployments, resolve customer issues, and prioritize security, performance, and testability.

Lead and develop a team of enterprise Account Executives across the Northeast territory to drive bookings, pipeline, forecast accuracy, and win complex enterprise deals. Coach on account planning, deal strategy, and inspection practices; support pricing, approvals, and escalations; partner cross-functionally to improve win rates; hire and retain talent; and communicate risks and execution gaps to regional leadership. Travel to support face-to-face selling and conferences.

Lead identification, negotiation, and operationalization of strategic partnerships with foundation model providers, AI infrastructure, and hyperscalers. Own end-to-end partner lifecycle, drive joint solutions and GTM plays, track KPIs and revenue impact, influence product roadmap, represent Ping externally, and scale partner engagement using AI tools and automation.

Design and develop large-scale Java-based identity management features for PingIDM. Collaborate with distributed teams to analyze requirements, implement secure RESTful APIs, enable cloud deployments, optimize performance, and support customer-facing teams to resolve issues.

Design, develop, and optimize large-scale Java-based identity management products. Collaborate with distributed teams to implement authentication, provisioning, and identity protocols, enable cloud deployments, resolve customer issues, and ensure security, performance, and testability.

Lead product operations and reporting for the Product organization: run operational cadences (QBR, planning), gather PM requirements, design process improvements, define and track KPIs (financial, operational, usage), compile reporting packages, perform ad-hoc analyses, and drive programs that increase organizational efficiency and effectiveness.