Teams at Philz Coffee

Leads Philz’s technical R&D strategy and organization for beverage, food, and customer-facing products. Oversees formulation, sensory validation, process development, scale-up, commercialization, food safety, quality, regulatory compliance, and post-launch optimization. Establishes R&D governance, standards, stage-gate processes, and technical readiness criteria while partnering with Product Innovation, Operations, Supply Chain, and executive leadership. Builds the R&D team and capabilities needed to support Philz’s expanding product portfolio and retail footprint.

Leads Philz’s enterprise brand strategy and Brand and Creative organization during a period of growth. Owns positioning, customer insights, integrated campaigns, creative vision, media, communications, partnerships, retail and omnichannel activation, new-market launches, and brand measurement. Partners with executive and cross-functional teams to connect brand investment to customer acquisition, store traffic, sales, and market expansion while protecting brand consistency and identity. Manages teams, agencies, budgets, processes, and strategic priorities.

Provides help desk and technical support for corporate, retail, and roasting plant teams. Troubleshoots hardware, software, networking, account access, peripherals, and CrunchTime systems; manages tickets, user permissions, configurations, escalations, documentation, testing, and vendor coordination. Supports system implementations, store openings, maintenance, training, and continuous improvement. The role includes early-morning Thursday–Monday scheduling, after-hours support, on-call rotation, and occasional travel to company locations.