Jobs at PerfectServe

Execute manual and automated tests, document defects, write automation scripts and API tests, integrate tests into CI/CD, manage test plans and QA environments, ensure HIPAA test coverage, and collaborate with developers and product teams to maintain product quality.

The Senior Go To Market Systems Engineer will design and implement AI-driven automated workflows to streamline sales and marketing processes, enhancing efficiency and data integration across systems like Salesforce and Pardot, while respecting HIPAA compliance in healthcare communication.

The Director of Product Management - AI will own the vision and lifecycle of the AI answering service platform, translating business objectives into a product roadmap, leading customer discovery, and ensuring alignment with healthcare needs.

Provide 24/7 technical support to clinicians and administrators via phone, chat, and portal. Assist with user account management, training, on-call schedule management, mobile/web troubleshooting, application configuration, and escalate complex issues to cross-functional teams.

Manage end-to-end implementations of PerfectServe clinical communication and scheduling software for ambulatory and enterprise healthcare clients. Lead planning, staffing, execution, budget and risk control, stakeholder communication, status reporting, and transition to account management to ensure on-time, on-budget, high-quality deployments.

Lead FP&A activities including owning the rolling forecast, quarterly reforecasts, and annual operating plan. Produce monthly/quarterly financial packages and SaaS KPI reporting (ARR, NRR, bookings, churn). Maintain customer-level ARR, perform variance analysis, automate reporting, partner with department leaders on headcount and budgeting, and run scenario/sensitivity models to support strategic decisions and investor materials. Assist with ASC 606 revenue reporting as needed.

Own and optimize the company website end-to-end for performance, accessibility, and conversions. Build and maintain pages, manage CMS and component libraries, run A/B and multivariate tests, improve SEO and schema for search/AI discoverability, ensure trustworthy analytics instrumentation, and report site health and experiment outcomes to stakeholders.

As a Senior Software Engineer at PerfectServe, you'll design, build, and maintain high-quality code for healthcare communication systems, mentoring junior engineers and collaborating across teams to improve patient care and clinical workflows.

Technical leader driving architecture, cross-team initiatives, and engineering best practices. Hands-on contributor in Python and React, leading refactors, CI/CD, Kubernetes, testing, and AWS-based platform improvements while mentoring engineers and collaborating with product, QA, and DevOps.

As a Software Engineer, you will develop and maintain Python and C# API services, mentor junior developers, and collaborate in Agile teams to deliver software solutions in healthcare communication.

Lead financial reporting, ensure compliance with GAAP, manage revenue recognition for SaaS models, and improve accounting processes.

Own the lifecycle from marketing-accepted lead to demo request by designing and running nurture and ABM programs. Build segmentation, scoring, email deliverability, and multi-channel account plays; coordinate with sales, revenue operations, and content. Measure MAL-to-demo conversion, optimize funnels, and use intent data and AI agents to scale execution and improve conversion.

The role involves designing and building EHR integrations, developing APIs, and ensuring compliance with health data regulations. Requires collaboration with various teams to implement healthcare workflows.

Manage rolling forecast and annual operating plan, produce monthly/quarterly financial packages and SaaS KPI reporting, own ARR tracking and variance analysis, automate reporting, partner with functional leaders on headcount/quota modeling, and support strategic modeling, M&A diligence, and ASC 606 revenue reporting.