Jobs at Pathward

Develops, tests, documents, maintains, and enhances software solutions using Appian and related technologies. Integrates Appian with external systems and services, resolves technical problems, remediates security vulnerabilities, improves performance, and participates in planning and user-story analysis. The role follows software development processes, documents standards, and mentors engineers while helping prioritize work for a development team.

Leads strategic business development and partnership growth for tax-related financial products. Builds relationships with tax firms, software providers, associations, and fintech partners; develops market expansion strategies; negotiates agreements; manages opportunity pipelines; supports product adoption and revenue growth; conducts executive presentations; analyzes markets and competitors; and collaborates across sales, product, operations, compliance, marketing, and leadership.

Leads the Tax Marketing function, owning strategy, campaigns, budget, technology roadmap, team performance, partnerships, and business results. Partners with Tax and Sales leadership to drive integrated B2B and B2B2C marketing across digital, email, web, content, webinars, events, and sales support. Oversees marketing technology capabilities, automation, data quality, campaign measurement, vendor relationships, creative direction, and investment decisions while developing a multidisciplinary team.

Leads enterprise internal and external communications, including executive messaging, media relations, employee engagement, corporate storytelling, crisis communications, change communications, and communication governance. Advises executives and business leaders while aligning messaging with company strategy, culture, performance, and stakeholder expectations. Oversees channels, content, campaigns, announcements, and communications effectiveness, using audience feedback and data to improve programs. Travel up to 10% is required.

Leads breakage accounting operations for prepaid card and deposit products, overseeing journal entries, reconciliations, financial and regulatory reporting, GAAP compliance, escheatment, unclaimed property processes, internal controls, audits, and operational improvements. Manages accounting policies, technical accounting reviews, cross-functional relationships, external stakeholders, and a team of direct reports.

Analyzes fraud, credit, portfolio, alert, case, and customer data to identify trends, typologies, losses, control gaps, and process inefficiencies. Develops fraud KPIs and KRIs, supports detection models and rules, evaluates alert and investigation lifecycles, and delivers executive-ready reporting aligned with BSA/AML, regulatory, and audit standards. Partners with Fraud Operations, Compliance, Risk, Product, and Technology teams to improve detection, escalation, investigation, and resolution outcomes.

Leads the tax division’s compliance program, including regulatory oversight, risk management, internal controls, compliance reviews, reporting, due diligence, and loss prevention. Advises leadership, BSA/AML operations, and business risk groups; manages compliance teams; oversees tax office due diligence; supports fair lending and regulatory initiatives; and resolves compliance issues while ensuring adherence to banking, tax, and consumer finance requirements.

Leads the Tax Division’s Enrollment & Onboarding function, overseeing team performance, customer onboarding, quality assurance, operational controls, risk decisions, reporting, and seasonal readiness. Builds and develops an operational team, establishes scalable processes and service standards, resolves complex enrollment cases, and partners with Sales, Compliance, Risk, Operations, Technology, Product, and Customer Service to improve customer experience while meeting regulatory and control requirements.

Leads BSA/AML suspicious activity monitoring case operations, supervising investigators and overseeing case quality, queues, escalations, SAR referrals, CTRs, 314(a) responses, and regulatory compliance. Manages KPIs, risk indicators, root-cause analysis, remediation, procedures, training, and analyst development. Partners with technology and analytics teams on transaction-monitoring rule tuning, governance, testing, and documentation while supporting the broader financial crime compliance program.

Supports second-line BSA/AML/CFT and OFAC compliance oversight by reviewing business lines and third parties, assessing controls, identifying risks, supporting remediation, and advising stakeholders. The role develops compliance guidance, assists with risk assessments for products and processes, monitors third-party obligations, evaluates regulatory changes, and contributes to training, documentation, and control improvements.

Directs information security strategy with a focus on identity and access management, application security, GRC, risk assessments, third-party security, regulatory compliance, policies, and security initiatives. Provides security consultation, oversees controls and change management, supports GLBA, PCI, SOX, and Bank Secrecy Act compliance, and supervises security personnel.

Business Analyst Advisor aligns technology and business strategies through reporting, forecasting, data modeling, visualization, metrics, and analytical solutions. The role develops and maintains reports and models, performs variance analysis, creates ad hoc queries, improves processes, standardizes data definitions, and supports technology solutions that enhance controls, efficiency, data quality, and decision-making. It partners with business and technical teams to promote trusted, self-service analytics and user adoption.

Assists with risk and control consultation, operational and strategic risk monitoring, control implementation, audit support, issue remediation, governance enhancement, and compliance testing. The role identifies control gaps, develops corrective action plans, monitors key risk indicators, escalates findings, and supports alignment with regulatory policies and risk frameworks.

Supports risk and control consultations, identifies operational and strategic risks, monitors key risk indicators, and helps implement mitigating controls. Assists with audit requests, control testing, corrective action plans, governance enhancements, issue escalation, and regulatory compliance monitoring. The role requires a bachelor’s degree or equivalent experience and typically three or more years of experience; merchant acquiring, ATM, or card network experience is preferred.

Manages complex partner portfolios in the Banking-as-a-Service sector, serving as the primary operational contact for inquiries, service requests, implementations, and remediation. Builds partner relationships, develops tailored solutions, coordinates cross-functional product and service initiatives, monitors performance metrics, identifies risks and compliance gaps, and advocates for partner success while meeting service-level standards.

Leads the financial institution solutions business, driving prepaid card sales, partnerships, relationship management, retention, and growth strategies. Oversees a sales and relationship management team, establishes KPIs, forecasts performance, reports to senior leadership, develops acquisition strategies, represents the company at industry events, negotiates contracts, supports budgeting, and collaborates with product, marketing, legal, and client success teams.

Leads the high-risk customer review team conducting enhanced due diligence under BSA/AML requirements. Manages analysts, workload planning, performance metrics, quality control, escalations, process improvements, audit and exam support, and reporting. Partners with business units to assess customer risk, investigate financial crime red flags, and support appropriate referrals. Requires five or more years of BSA/AML compliance experience, high-risk customer EDD expertise, people leadership, and a bachelor’s degree.

Performs quality assurance reviews of second-line financial crimes compliance work across BSA/AML, sanctions, and fraud. Evaluates casework, risk judgments, oversight, escalation, governance, and regulatory alignment. Conducts thematic reviews, identifies systemic weaknesses, documents findings, assigns severity ratings, tracks remediation, supports regulatory exams, and provides independent challenge. Uses analytical skills and reporting tools to improve oversight consistency and risk management.

Executes and improves quality assurance reviews for Second Line of Defense financial crimes activities, including BSA/AML, sanctions, and fraud. Reviews analyst work, evaluates issues and remediation, supports reporting and calibration, develops QA methodologies, and identifies control weaknesses and recurring trends. Provides coaching and guidance while ensuring oversight activities align with regulatory expectations, governance standards, and risk-based judgment.

Performs quality assurance reviews of second-line financial crimes compliance activities, including BSA/AML, sanctions, and fraud oversight. Evaluates casework, risk judgments, escalations, governance, and regulatory alignment; documents findings, assigns severity, challenges stakeholders, and validates remediation. Supports regulatory examinations and provides subject matter guidance to strengthen compliance oversight and risk management.