Teams at Pantheon Platform

Leads the global operating model for Technical Support Engineering, including follow-the-sun coverage, escalations, incident response, platform reliability, operational metrics, and cross-functional Engineering partnerships. Builds scalable processes, runbooks, reporting, and automation while developing managers and technical teams. Owns customer outcomes during complex issues, continuous improvement, service quality, succession planning, and team performance across distributed regions.

Lead technical design and hands-on development of Pantheon’s data platform, extending ingestion, curation, retention services and ML/LLM infrastructure. Mentor engineers, drive architecture and engineering standards, operate in a DevOps model, partner cross-functionally, and participate in on-call support to ensure reliable, compliant data access and analytics.

Drive net-new business and revenue growth by prospecting, managing territories, leading technical discovery conversations, and closing enterprise SaaS/PaaS deals. Own the full sales cycle, quota, forecasting, and pipeline management while engaging technical and executive stakeholders. Collaborate with sales development, sales engineering, professional services, and customer success teams to deliver an effective buyer journey.