Teams at Palmetto Technology Group, Inc.

Outside B2B Account Executive responsible for prospecting, building a territory, qualifying and closing new customers. Execute targeted marketing with sales/marketing, make 70+ outbound calls weekly, attend networking events, follow sales process, use company CRM, and travel extensively within assigned territory.

Senior systems engineer responsible for Microsoft cloud and Windows server infrastructure, identity management, backup/DR, advanced troubleshooting, solution design, documentation, mentoring junior staff, and driving operational improvements in MSP environments.

Provides Tier II technical support for application, hardware, network, server, workstation, cloud, and mobile-device issues. Troubleshoots Windows, macOS, and Linux environments; manages user accounts, permissions, and access rights; monitors systems and networks; documents resolutions; mentors junior staff; and supports software deployments, upgrades, and network projects. Tracks incident trends and root causes to improve IT service delivery and user experience.