Jobs at Pair Team

Provide relationship-based outreach and ongoing case management for high-need Medicaid/Medicare members. Conduct telephonic/SMS engagement, develop health action/shared care plans, coordinate referrals and appointments, support clinical team with delegated tasks, meet encounter metrics, and perform occasional in-community visits (2-3x/month). Use CRM and standard office tools to document and collaborate.

Provide relationship-based outreach and case management for high-need Medicaid/Medicare members (including SMI/SUD and homelessness). Maintain caseload, conduct telephonic/SMS follow-ups, create Health Action/Shared Care Plans, coordinate appointments/referrals, support clinical team with delegated tasks, meet encounter metrics, and perform occasional (2-3x/month) community on-site visits.

Provide relationship-based outreach and case management for high-need Medicaid/Medicare members. Manage caseloads, conduct telephonic/SMS outreach, develop Health Action/Shared Care Plans, coordinate referrals and appointments, collaborate with interdisciplinary care team, meet encounter metrics, and perform occasional in-person community visits (2-3x/month).

Provide relationship-based case management for high-need Medicaid/Medicare members, conducting outreach (phone/SMS), creating Health Action/Shared Care Plans, coordinating referrals and appointments, collaborating with clinical team, and meeting monthly encounter metrics. Perform primarily remote work with 2-3 community on-site engagements monthly.

Own and build the end-to-end revenue cycle function across Medicaid and Medicare, including eligibility, authorizations, claims, denials, appeals, billing, collections, and payer reporting. Lead RCM strategy, hire and manage staff, analyze claims data, improve collection rates and DSO, ensure billing compliance, implement RCM systems, and develop scalable automated processes. Collaborate with finance, operations, product, engineering, payers, and provider groups in a fully remote startup environment.

Own and evolve Pair Team’s shared platform across AWS, application infrastructure, databases, integrations, CI/CD, and developer tooling. Build foundational Ruby on Rails services for authorization, jobs, queues, deployments, and integrations. Improve scalability, reliability, security, and developer experience through reusable patterns and self-service workflows. Operate production systems, resolve infrastructure and application issues, and partner with engineering and product teams to establish technical standards and support organizational growth.

Lead patient-focused product marketing: own patient research and segmentation, positioning and messaging, lifecycle and onboarding experiences, go-to-market for product and service launches, and measurement (A/B tests, funnel metrics). Bridge product and patient insight to inform roadmap, partner with growth, brand, clinical and operations, and ensure compliant, trust-preserving patient communications that improve activation, retention, and conversion.

Build and run the compliance function for a fast-growing Medicaid/Medicare-focused digital health provider. Manage regulatory and program compliance (CMS, state Medicaid, value-based contracts), lead HIPAA privacy and security efforts (BAA management, workforce training), respond to audits and regulator requests, partner with product, engineering, clinical, and operations to assess risk, and create scalable compliance processes, policies, training, and risk registers to enable compliant growth.

Lead FP&A work including budgeting, forecasting, and monthly reporting. Build and maintain financial models, support quarterly forecasts and investor reporting, manage commissions, analyze vendor and AR/claims, and surface financial insights to leadership to improve cash flow and forecast accuracy.

Coordinate and schedule patient referrals and appointments, verify insurance eligibility, manage ROIs and authorized representatives, document activities in internal systems, and collaborate with care teams to ensure timely, HIPAA-compliant care coordination and continuous process improvement.

Partner with Clinical and Operations leaders to strengthen manager effectiveness, org design, performance practices, and people infrastructure. Coach managers on performance and employee relations, lead people programs (performance reviews, talent assessments, succession planning), drive cross-functional projects, use data to guide recommendations, and ensure employment law compliance across a distributed workforce.