Jobs at Otter

Build and maintain sales and operations dashboards and reports using SQL, Python, and BI tools. Monitor data quality, perform deep-dive analyses to generate actionable insights, communicate findings to leadership, and support implementation of sales activities.

Coordinates testimonial shoots with restaurant partners, manages production logistics, directs authentic video content, and creates platform-first social media for Instagram, TikTok, YouTube, and LinkedIn. Oversees asset handoffs, edit versions, creative feedback, and creator or influencer partnerships. The role requires hands-on content production, editing, storytelling, and adaptability in live restaurant environments, with regular travel throughout Greater Los Angeles and occasional travel beyond the area.

Define platform-level experience architecture, shared interaction patterns, and cross-product workflows for navigation, permissions, configuration, onboarding, activation, and expansion. Simplify complex software through scalable mental models and reusable frameworks while partnering with Product, Engineering, and Design Systems. Explore AI and emerging technologies to improve prototyping, iteration, and user outcomes.

Manage technical relationships with POS providers and restaurant partners, supporting integrations, deployments, escalations, and production issue resolution. Diagnose problems, implement configurations and workarounds, coordinate technical projects, and collaborate with Product, Engineering, Operations, Sales, and Customer Success. Document engagements, prioritize support tickets, gather partner feedback, and develop automation and process improvements to increase reliability and operational efficiency.

Manage a portfolio of global enterprise accounts, driving retention, expansion, profitability, and customer outcomes. Serve as a trusted advisor by applying restaurant technology and operational expertise, data-driven insights, and product knowledge. Identify upsell and cross-sell opportunities, resolve complex business challenges, manage stakeholders, negotiate positive outcomes, track performance metrics, advocate for customers, and influence product improvements and cross-functional teams.

Monitor KPIs and business health across customers, segments, and systems; identify anomalies and investigate root causes across data, operations, and product changes. Build dashboards, alerts, and monitoring systems, collaborate with Engineering, Operations, and Product on issue triage, and create documentation and playbooks that improve response times and data quality practices.

Design, build, and scale highly available backend services and APIs for a D2C ordering and storefront platform. Collaborate with front-end engineers and product teams to implement merchant configurations, ordering flows, and performant distributed systems.

Design, build, and maintain Java backend services for order lifecycle, payments, device sync, and restaurant workflows. Improve APIs and event-driven systems for low-latency multi-device coordination and offline-first syncing. Collaborate with Android engineers, product, and cross-functional teams, ensure code quality through testing and observability, and own production services used in live restaurants.

As a Backend Engineer, design and implement scalable systems and APIs, ensure system performance and security, and collaborate with teams. Mentor junior engineers based on seniority.