Otter
Otter Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers accidental death & dismemberment insurance
Offers disability insurance
Offers supplemental life insurance
Offers company equity
Offers employee discounts
Offers dental insurance
Offers health insurance
Offers mental health benefits
Offers Flexible Spending Account (FSA)
Offers vision insurance
Offers Health Savings Account (HSA)
Offers generous parental leave
Provides fertility benefits
Work-Life Balance + Wellbeing
Offers company-sponsored outings
Offers gym membership
Offers generous PTO
Provides paid sick days
Provides paid holidays
Company Culture
Offers a remote work program
Provides free snacks and drinks
Recently posted jobs
Food • Software
Manage technical relationships with POS providers and restaurant partners, supporting integrations, deployments, escalations, and production issue resolution. Diagnose problems, implement configurations and workarounds, coordinate technical projects, and collaborate with Product, Engineering, Operations, Sales, and Customer Success. Document engagements, prioritize support tickets, gather partner feedback, and develop automation and process improvements to increase reliability and operational efficiency.
Food • Software
Manage a portfolio of global enterprise accounts, driving retention, expansion, profitability, and customer outcomes. Serve as a trusted advisor by applying restaurant technology and operational expertise, data-driven insights, and product knowledge. Identify upsell and cross-sell opportunities, resolve complex business challenges, manage stakeholders, negotiate positive outcomes, track performance metrics, advocate for customers, and influence product improvements and cross-functional teams.
Food • Software
Monitor KPIs and business health across customers, segments, and systems; identify anomalies and investigate root causes across data, operations, and product changes. Build dashboards, alerts, and monitoring systems, collaborate with Engineering, Operations, and Product on issue triage, and create documentation and playbooks that improve response times and data quality practices.
