Jobs at OPENLANE

Manages and grows franchise customer accounts across an assigned territory. Acts as a central liaison among customers, outside sales, and internal operations teams; provides marketplace expertise, technical support, education, and issue resolution. Monitors territory performance, sales, customer satisfaction, and business objectives while aligning technology and processes to improve outcomes. Requires 3–5 years of sales or account management experience, strong communication and organizational skills, and approximately 15% regional travel.

Lead product strategy, vision, roadmaps, discovery, and execution for a portfolio of digital marketplace products. Manage Agile development processes, use data to track product performance and KPIs, collaborate with cross-functional stakeholders, and mentor Product Managers and Business Analysts. Serve as a senior leadership liaison while prioritizing capabilities that address diverse user needs and align with company goals.

Drive revenue operations analytics by building reliable data models and dashboards, querying large datasets in Snowflake, ensuring data integrity across the revenue tech stack, and delivering strategic insights to Sales, Marketing, and Customer Success using Looker, Domo, SQL, and scripting.

Manage and grow franchise customer accounts through inside sales, account management, stakeholder coordination, customer support, and marketplace education. Serve as a central contact between customers, outside sales, and internal operations teams; monitor territory performance, resolve issues, provide product expertise, and align technology and processes with customer objectives. The role requires 3–5 years of related experience and approximately 15% regional travel.

Manages and grows franchise customer accounts within an assigned territory. Acts as a central liaison among customers, outside sales, and internal operations teams; provides product expertise, technical support, education, and marketplace best-practice guidance. Monitors territory performance, resolves customer-impacting issues, aligns technology and processes with business objectives, and supports customer satisfaction and sales growth. Requires 3–5 years of sales or account management experience and approximately 15% regional travel.

Manages franchise customer accounts, supports sales growth, coordinates internal operations and outside sales teams, resolves customer issues, monitors territory performance, provides marketplace training, and strengthens customer relationships. The role requires 3–5 years of sales or account management experience, strong communication and organizational skills, technology proficiency, and approximately 15% travel within the assigned region.

Lead product strategy and roadmap for the Canadian buyer experience in a digital wholesale vehicle marketplace. Drive end-to-end lifecycle from discovery to delivery, partner with cross-functional teams, use customer research and data to prioritize initiatives, define KPIs tied to revenue and engagement, and mentor product team members. Leverage AI and rapid prototyping to improve customer success metrics.

Drive high-volume outbound prospecting to identify and qualify new dealership accounts. Manage top-of-funnel activity, retarget lapsed users, document interactions in CRM, deliver pitches and mini-demos, and meet daily/weekly/monthly KPIs to convert leads into active marketplace users.

Build, maintain, and scale cloud-first microservices using TypeScript/Node.js. Contribute to front-end features with Angular, optimize SQL and NoSQL queries, use CI/CD pipelines, adopt AI-assisted tools, participate in Agile ceremonies, and collaborate with senior engineers to deliver reliable software.

Build and maintain scalable, cloud-native APIs using .NET. Enhance core platform components, lead architecture and testing discussions, optimize telemetry and performance, collaborate cross-functionally, conduct code reviews, and mentor team members.

Lead revenue and pricing optimization by analyzing pricing, customer behavior, unit economics, and marketplace dynamics; design experiments (A/B tests, cohorts), monitor KPIs, detect revenue leakage, and partner cross-functionally to deliver data-driven recommendations that increase profitability and engagement.

Lead design and rewrite of cloud-native core systems. Build scalable back-end services and front-end features, drive architecture and testing discussions, mentor engineers, and improve telemetry, performance, and reliability.

Build, operate, and scale cloud-native backend services and APIs for a high-volume vehicle marketplace. Embed AI-driven capabilities into features, use AI tools to accelerate development, participate in on-call rotations, improve reliability, and collaborate with Product, Data, Infrastructure, and SRE teams to deliver production-ready systems.

Provide technical support and troubleshooting for OPENLANE customers using the platform. Document interactions in Salesforce, educate customers on best practices, escalate complex issues, create training materials, identify product improvements, and maintain product and industry knowledge to ensure customer satisfaction and issue resolution.

Coordinate day-to-day portfolio service operations, monitor vendor performance and SLAs, perform reconciliations and quality control, support client inquiries and issue resolution, maintain portfolio records, and assist with process improvements and automation initiatives.

Lead and mentor regional operations managers and inspectors to meet inspection SLAs and quality standards. Oversee hiring, training, scheduling, and field audits; collaborate with sales, product, and quality teams. Use data to identify trends, improve capacity and consistency, handle customer feedback, and serve as a point of contact and reserve inspector to support regional needs.

Analyze customer lifetime value, retention, and campaign performance; build input/output and financial models; create automated reports and visualizations; drive insights to optimize revenue and manage related projects and process improvements.