Jobs at Ooma

Manage customer onboarding for Ooma Enterprise, including provisioning, installation, configuration, technical guidance, troubleshooting, escalation, and project coordination. Serve as the primary customer contact, set expectations, track implementation tasks, mitigate risks, and collaborate with Sales and Engineering to complete projects on schedule. Train customers on Ooma products and identify opportunities to introduce additional services.

Recruit, onboard, manage, and motivate channel partners across North Florida to drive sales of Ooma VoIP services, AirDial, and hospitality solutions. Collaborate with account executives and partners on co-selling, joint sales calls, demand-generation campaigns, opportunity closing, revenue forecasting, and partner feedback. Build multi-tier channel relationships, support partner field resources, and communicate Ooma’s value proposition to customers and partners.

Operate and improve large-scale on-premises infrastructure across bare-metal servers, VMs, storage, networking, Kubernetes, containers, CI/CD, and Kafka. Automate provisioning and configuration with Ansible and related infrastructure-as-code tools, maintain observability and reliability, troubleshoot hardware and operating systems, manage disaster recovery, and support incident response. The role requires onsite work weekly at a designated data center and participation in on-call rotations.

Own and grow a portfolio of channel partners (agents, MSPs, resellers), drive partner-sourced pipeline via co-selling and enablement, recruit and activate partners, collaborate with Marketing on campaigns, forecast and maintain pipeline in Salesforce, leverage AI tools for outreach and enablement, represent FluentStream at events, and surface program improvements to cross-functional teams.

Drive new business through outbound prospecting and inbound lead management. Qualify, run discovery, demo products, handle objections, and close smaller deals (≤10 users). Maintain Salesforce activity and forecasts, collaborate with Sales/Marketing/Growth, and stay current on UCaaS/telecom trends.

The Principal Infrastructure Engineer designs and evolves infrastructure for production services, focusing on high availability, reliability, and automation while leading technical solutions and cross-team collaboration.