Teams at OneSource Virtual

Processes end-to-end payroll for multiple managed customers, resolves cases and escalations, supports Workday payroll configuration, handles year-end and multi-jurisdiction tax activities, troubleshoots audit reports, conducts client calls, documents root causes, and maintains service documentation. The role requires strong payroll compliance knowledge, customer service, analytical ability, organization, and accurate management of competing deadlines.

Leads a team of project managers overseeing a portfolio of service implementation projects. Responsibilities include resource allocation, delivery governance, risk mitigation, operational metrics, PMO tooling and process improvement, cross-functional conflict resolution, and talent development. The role ensures projects meet scope, timeline, quality, and customer success objectives while standardizing delivery practices and improving portfolio predictability.

Reviews and sets up wage garnishment orders, maintains payroll withholding rules and garnishment records, processes payments and lump-sum deductions, and resolves questions from employees, courts, agencies, and attorneys. The role also prepares automated reports and correspondence, researches applicable state requirements, performs reconciliations and journal entries, troubleshoots processing issues, and meets service-level deadlines while maintaining accuracy and professionalism.