Teams at OneSource Virtual

Provides technical support and development assistance for enterprise applications, investigating root causes, resolving defects, managing support tickets, monitoring production systems, and documenting solutions. Partners with development teams and product owners on testing, deployment, enhancements, and issue prioritization. Works across C#/.NET, SQL Server, Salesforce, and Workday while communicating with technical and business stakeholders.

Manage payroll tax rejection cases from receipt through resolution. Responsibilities include researching rejection causes, reviewing TaxEx setup, coordinating agency outreach, completing resubmissions, communicating with customers, monitoring registration and amendment cases, prioritizing quarter-end issues, identifying rejection trends, and escalating complex or high-risk situations.

Serves as the first point of contact for enterprise application support, triaging and resolving tickets, monitoring batch and integration jobs, documenting issues, maintaining knowledge articles, and communicating status updates. The role investigates system, access, and integration problems, follows SLA and escalation procedures, performs recovery steps, and escalates complex issues with complete technical context. Workday or similar ERP/HCM experience and familiarity with Azure DevOps are preferred.