Teams at OneSkin

Leads OneSkin’s customer support operation across DTC, marketplaces, AI chat, and professional channels. Manages internal and outsourced teams, SLAs, quality, staffing, training, and performance. Partners cross-functionally to improve retention, self-service, fulfillment issues, policies, adverse-event handling, fraud, and chargebacks. Owns CX technology configuration, automation, integrations, Voice of Customer programs, and reporting on contact trends, costs, service performance, and staffing.

Own the post-purchase retention product, subscriber experience, subscription platforms, and roadmap. Improve onboarding, engagement, loyalty, cancellation prevention, renewals, and lifetime value through customer journey optimization, cohort analysis, A/B testing, and data-driven experimentation. Partner with growth, data, design, and development teams while maintaining data health, QA standards, and scalable operating systems. Use AI tools and emerging technologies to automate work and analyze customer data.