Teams at OnBoard

Develop demand and build sales pipeline by qualifying marketing leads, conducting phone, email, and social outreach, engaging technical decision-makers, handling objections, and meeting quotas for booked meetings and sales accepted leads. Collaborate with marketing and Account Executives, track performance metrics, maintain accurate CRM records, and continuously improve prospecting strategies.

Provides tier-one technical and product support for SaaS platforms through tickets, email, chat, phone, and virtual meetings. Troubleshoots configuration, access, software, and browser issues; prioritizes cases; meets service-level targets; documents escalations; and creates knowledge articles. Partners with Product, Engineering, QA, Customer Success, and customers to resolve issues and improve outcomes. Requires participation in rotating after-hours and weekend on-call coverage.

Leads the design and development of scalable SaaS applications, including AI-powered features such as semantic search, vector databases, RAG, and LLM orchestration. Provides technical leadership, mentorship, architectural guidance, code reviews, and engineering standards enforcement. Collaborates cross-functionally to translate requirements into robust solutions, champions AI-assisted development tools, builds developer experience tooling, and drives innovation, quality, security, and continuous improvement across the engineering organization.