NPS Prism

NPS Prism is the gold-standard customer experience (CX) benchmarking platform backed by Bain & Company that enables organizations to accelerate their path to CX leadership. Prism’s AI-enabled platform unlocks robust, journey and channel-level insights powered by proprietary methodology developed from Bain’s decades of research and CX case work.​

NPS Prism is leveraged by senior leaders around the globe and has been adopted across 15+ countries and 10+ industries, including:​

Airlines: End-to-end Airline customer lifecycle and loyalty insights for the US, Australia ​

Automotive: Automobile experience insights for the US, Mexico, Canada, and Brazil​

Banking: Global coverage of Banking insights across Checking & Savings, Credit Card and more​

Insurance: Multi-region Insurance coverage for Life, Home, Auto, and Annuities​

Retail: Coverage across Grocery and Home Improvement experiences in the US​

Telecom: CX insights for Telco, Internet, and Streaming across the US​

Utilities: US Utility industry insights for Electricity, Gas service​

Wealth: Wealth Management data for US and Canada, Retirement insights for US​

Get clear answers on where you and your competitors are winning and why, and leverage Prism’s “light-touch” consulting to translate them into measurable strategies to prioritize meaningful change.​

To learn more visit https://www.npsprism.com/