Teams at Novanta

The Customer Program Manager is the operational interface for Tier 1 accounts, managing customer expectations, leading escalations, and driving resolution in regulated environments.

Design, implement, and maintain Microsoft-based identity and access solutions (Azure AD/Entra, hybrid AD). Manage user lifecycle, RBAC, PIM/PAM, Conditional Access, MFA/SSO, and SSO integrations. Monitor identity threats with Defender for Identity and Sentinel, troubleshoot incidents, produce runbooks, and collaborate on compliance and IAM roadmap activities.

Lead and innovate the Salesforce ecosystem at Novanta, aligning strategy with business goals, driving adoption, and managing integrations.