Teams at NICE

Manages strategic partner relationships across system integrators, resellers, delivery partners, and alliances. Drives joint business opportunities, partner enablement, pipeline generation, forecasting, deal execution, and go-to-market planning. Collaborates with field sales, marketing, legal, sales engineering, and customer success teams to improve sales efficiency and resolve partner issues. Supports AWS Marketplace opportunities and engages executives, government leaders, architects, and clients. Requires extensive technology and channel sales experience.

Leads customer consulting engagements focused on CX and contact center transformation, AI-powered quality management, analytics adoption, business case development, and measurable ROI. Advises senior stakeholders, designs change strategies, manages multi-product programs, guides cross-functional teams, develops value realization plans, and delivers strategic recommendations. The role also includes financial and benefits analysis, ROI modeling, customer relationship management, and identifying repeat business opportunities.

Serves as a trusted technical advisor for complex CXone customers from pre-go-live through ongoing adoption and optimization. Manages escalations, troubleshoots contact center environments, coordinates cross-functional resolution, delivers training and presentations, drives retention and customer satisfaction, maintains CRM records, and identifies improvement opportunities. Mentors other TAMs, shares technical best practices, supports process initiatives, and travels up to 25% for customer engagements.