Teams at NICE

Serve as AML subject-matter expert for Americas, drive AML sales strategy, grow pipeline and bookings, enable sales with value-based messaging, liaise with product and services teams, and support customers and partners.

Own customer success for assigned cloud accounts to drive retention and expansion. Build strong customer relationships, run success and business reviews, manage renewals and escalations, monitor account health, create dashboards and success plans, identify expansion opportunities, and improve adoption and NPS.

Sell NiCE CXone Mpower and related SaaS solutions to enterprise and commercial contact centers. Drive new business, achieve quota, negotiate enterprise agreements, build C-level relationships, identify customer needs and opportunities, and coordinate cross-functional teams to deliver scalable AI-enabled CX solutions.