NICE Benefits Overview

Leads strategic customer success for enterprise accounts, managing post-sale engagement, adoption, renewals, expansion, and value realization. Builds executive relationships, develops account plans, drives AI and automation adoption, and coordinates matrixed internal teams. Requires expertise in contact center operations, cloud migration, CXone or comparable CCaaS platforms, analytics, and C-suite stakeholder management. The role manages accounts exceeding $10 million in ARR and requires up to 25% travel.

Leads complex partner implementations, advanced configuration, integrations, deployment architecture, troubleshooting, and onboarding. Provides technical guidance, manages escalations, advocates for product enhancements, supports adoption, and ensures successful transitions to ongoing support. Collaborates with Partner Success Managers and TAMs, creates technical playbooks and enablement content, mentors engineers, leads executive reviews, and represents partner needs in strategic planning. Requires 5–7 years of technical customer-facing experience and up to 20% regional travel.

Manages strategic partner relationships across system integrators, resellers, delivery partners, and alliances. Drives joint business opportunities, partner enablement, pipeline generation, forecasting, deal execution, and go-to-market planning. Collaborates with field sales, marketing, legal, sales engineering, and customer success teams to improve sales efficiency and resolve partner issues. Supports AWS Marketplace opportunities and engages executives, government leaders, architects, and clients. Requires extensive technology and channel sales experience.