NICE Benefits Overview

Designs, builds, and implements advanced Conversational AI solutions for enterprise customers and partners. Drives projects from proof of concept through implementation, provides architectural and technical expertise, resolves complex issues, develops documentation, and delivers customer and partner training. Collaborates with cross-functional teams on business development and product strategy while aligning technical solutions with business objectives.

Manage customer-facing software and AI/GenAI delivery projects from initiation through closure. Responsibilities include project planning, scheduling, RAID tracking, stakeholder communication, risk and dependency management, escalation handling, cross-functional coordination, and PMO process improvement. The role also supports AI project evaluation, data readiness, model performance monitoring, AI-specific risk tracking, prompt engineering awareness, cost considerations, and governance practices.

Provides technical support for NiCE Recording Solutions serving large public safety customers. Troubleshoots server, network, and VoIP issues; coordinates with customers, Support, and R&D teams; documents service requests; maintains customer communication and satisfaction; follows SLAs and support procedures; participates in knowledge transfer; and handles rotating off-hours support and occasional customer-site travel.