Teams at New Era Technology

Audit, configure, and optimize Adobe Workfront architecture to support brand, content, and campaign workflows. Design intake queues, reusable templates, RACI/task ownership, and Workfront Fusion/Jira automations. Prototype and implement Claude/AI enhancements, author SOPs and governance, and provide enablement to stakeholders to drive adoption and scalable operations.

Manage enterprise customer accounts to retain and grow revenue through upsells, renewals, and demand generation. Qualify opportunities, run outreach and meetings, update CRM, and collaborate with cross-functional teams to meet daily and monthly sales goals. Provide timely customer responses and cultivate executive-level relationships to expand strategic solution adoption.

Support the Product Delivery Manager to deploy Zoom and Polycom phone solutions across retail branches. Track and update deliverables, manipulate and upload spreadsheets, perform data QA, produce routine metrics and reporting, attend meetings and record minutes, and assist with project lifecycle tasks.