Teams at NetBox Labs

Owns the long-term success, retention, and expansion of mid-market and enterprise customers. The role develops success plans, drives onboarding and adoption, manages churn risk, builds executive relationships, supports renewals, and partners cross-functionally with Sales, Support, Product, and Engineering. The Senior Customer Success Manager also uses customer data to guide decisions, influences product priorities, contributes to success processes, and mentors junior CSMs.

Owns NetBox Labs’ network observability products from strategy and definition through general availability and ongoing iteration. Responsibilities include roadmap ownership, technical product expertise, customer discovery, prototyping, success metrics, GTM enablement, and cross-functional alignment across engineering, customer success, and sales. The role focuses on telemetry, monitoring, troubleshooting production networks, and delivering observability capabilities across cloud and enterprise deployments.

Build and operate secure AI platforms, agent workflows, and reusable automation patterns. Embed security into SDLC and PDLC through threat modeling, scanning, secrets detection, supply-chain controls, and automated reviews. Develop AWS identity, network, access, and infrastructure guardrails, including zero-trust and privileged-access automation. Own production services, monitoring, incident response, and on-call support while partnering with teams across the company to enable secure self-service workflows.