Jobs at NetBox Labs

Owns the long-term success, retention, and expansion of mid-market and enterprise customers. The role develops success plans, drives onboarding and adoption, manages churn risk, builds executive relationships, supports renewals, and partners cross-functionally with Sales, Support, Product, and Engineering. The Senior Customer Success Manager also uses customer data to guide decisions, influences product priorities, contributes to success processes, and mentors junior CSMs.

Owns NetBox Labs’ network observability products from strategy and definition through general availability and ongoing iteration. Responsibilities include roadmap ownership, technical product expertise, customer discovery, prototyping, success metrics, GTM enablement, and cross-functional alignment across engineering, customer success, and sales. The role focuses on telemetry, monitoring, troubleshooting production networks, and delivering observability capabilities across cloud and enterprise deployments.

Build and operate secure AI platforms, agent workflows, and reusable automation patterns. Embed security into SDLC and PDLC through threat modeling, scanning, secrets detection, supply-chain controls, and automated reviews. Develop AWS identity, network, access, and infrastructure guardrails, including zero-trust and privileged-access automation. Own production services, monitoring, incident response, and on-call support while partnering with teams across the company to enable secure self-service workflows.

Lead and grow the Americas Customer Success team, coaching CSMs, establishing scalable playbooks and operating cadences, improving adoption and customer health, identifying expansion opportunities, and partnering with Sales, Renewals, Support, Solutions Engineering, and Product. The role combines people leadership with hands-on management of strategic customer relationships and requires technical fluency in network automation or infrastructure tooling.

Coordinates field, event, and partner marketing programs, including trade shows, conferences, webinars, regional events, sponsorships, and co-marketing campaigns. Manages stakeholders, vendors, venues, budgets, logistics, communications, and on-site execution. Supports marketing reporting and metrics covering registrations, attendance, campaigns, and events while collaborating with sales, finance, legal, and external partners.

Lead the technical direction and architecture of the Foundations platform team, owning authentication, authorization, SSO, secrets management, tenancy, and core platform services. Design APIs, drive services through launch, make technical decisions, establish engineering standards, and mentor engineers without formal management authority. Partner with engineering and product leaders to align execution with priorities.

Lead and mentor a software engineering squad while remaining hands-on with code reviews, design discussions, and occasional development. Own the software development lifecycle, drive sprint execution, remove blockers, ensure secure and high-quality delivery, and partner with product and engineering leadership. Support open-source contributors, communicate progress and risks, and guide engineers’ technical and professional growth.

Own global people operations across the employee lifecycle, including onboarding, exits, payroll, benefits, compliance, documentation, and employee support. Administer US and international employment processes, manage PEO and EOR relationships, maintain HR data integrity, and produce workforce reporting. Partner with Finance, Legal, and People leadership on systems consolidation, compensation architecture, compliance, and automation. Improve processes using HR technology and AI while maintaining accurate, audit-ready records.

Own end-to-end B2B demand generation, including integrated campaigns, ABM, email nurture, organic social, website initiatives, conversion optimization, and performance reporting. Partner with Sales, Product Marketing, Customer Success, agencies, design, and product teams to generate measurable pipeline. The role requires strategic planning, hands-on execution, data-driven optimization, strong writing, and management of multiple concurrent programs, with emphasis on SaaS, technical audiences, open source, and product-led growth.

Lead and scale strategic technology alliances with top partners (Cisco, Red Hat, Nvidia, HPE, Arista, Itential). Drive executive access, joint go-to-market programs, route-to-market placements, partner integrations, and KPI-driven alliance governance while coordinating Product, Engineering, Sales, and Marketing globally.