Teams at Nelnet

Leads customer and market discovery to identify, evaluate, and validate product opportunities. Conducts qualitative and quantitative research, interviews, observations, concept testing, prototyping, and experimentation. Synthesizes evidence into insights, opportunity areas, product requirements, and recommendations, while partnering with product, design, technology, commercial, and business stakeholders. Establishes scalable discovery practices and influences product strategy and investment decisions.

Develops and executes go-to-market, customer acquisition, commercialization, and revenue-growth strategies for new and evolving B2B products and services. Leads customer discovery, sales conversations, pilots, experiments, and cross-functional initiatives across marketing, sales, product, operations, legal, and customer experience. Uses market, customer, pipeline, conversion, retention, and financial data to identify opportunities, improve performance, and establish scalable growth processes, metrics, playbooks, and lifecycle strategies.

Manage relationships with assigned FACTS education-sector customers, ensuring satisfaction, retention, product adoption, and successful issue resolution. Develop customer success strategies, coordinate with sales, operations, product, and technical teams, identify expansion opportunities, advocate for customer needs, and support product evaluations. The role requires at least two annual client visits, attendance at industry events, competitive research, and collaboration across departments. Candidates must reside in Maryland, DC, Delaware, or Virginia and be able to travel while working remotely.