Support travelers' needs by providing exceptional travel assistance, managing bookings, and ensuring customer satisfaction through effective communication.

The SVP will lead and transform Navan's global customer service operations, focusing on strategy, technology deployment, and building high-performing teams to enhance customer satisfaction and operational excellence.

The role involves building and delivering learning content for onboarding new hires, maintaining learning management systems, and ensuring quality standards. It requires collaboration with stakeholders, continuous feedback implementation, and staying updated with travel industry changes.