NAMSA Benefits Overview

The Client Success Program Manager serves as the main contact for clients, managing complex programs, resolving issues, and ensuring effective communication across teams to enhance client experiences.

Supervises the Global Client Success team, coordinates workloads, develops training programs, oversees help desk functions, and monitors team KPIs to enhance client experience with laboratory submissions.

The Senior Clinical Research Associate coordinates clinical site monitoring, ensures compliance with regulations, and manages clinical trial documentation, training, and site relations.