Teams at Museum Associates

Provides Tier 1 technical support for hardware, software, network, mobile-device, and application issues. Responds to help desk tickets, troubleshoots user problems, escalates complex issues, maintains accurate ticket records, and supports onboarding. Installs and configures equipment, monitors alerts, maintains asset and licensing records, trains users, supports remote connectivity, and assists with technology deployments, upgrades, and implementations.

Supports high-volume accounts payable and general ledger activities, including invoice processing, check runs, wire and ACH payments, vendor maintenance, expense journals, account reconciliations, 1099 filings, unclaimed property reporting, travel expense reports, audit support, and journal posting. The role also serves as a liaison for the P-Card program and travel agency while providing general accounting support.

Manages employee relations for assigned museum client groups, including workplace investigations, conflict resolution, performance management, disciplinary actions, policy interpretation, and employment-law compliance. Advises managers, delivers coaching and training, tracks employee-relations metrics, analyzes workplace trends, and recommends strategies to improve morale, service KPIs, and organizational culture. Maintains accurate case documentation and supports the development and administration of inclusive People & Culture policies and procedures.