Jobs at Museum Associates

Provides Tier 1 technical support for hardware, software, network, mobile-device, and application issues. Responds to help desk tickets, troubleshoots user problems, escalates complex issues, maintains accurate ticket records, and supports onboarding. Installs and configures equipment, monitors alerts, maintains asset and licensing records, trains users, supports remote connectivity, and assists with technology deployments, upgrades, and implementations.

Supports high-volume accounts payable and general ledger activities, including invoice processing, check runs, wire and ACH payments, vendor maintenance, expense journals, account reconciliations, 1099 filings, unclaimed property reporting, travel expense reports, audit support, and journal posting. The role also serves as a liaison for the P-Card program and travel agency while providing general accounting support.

Manages employee relations for assigned museum client groups, including workplace investigations, conflict resolution, performance management, disciplinary actions, policy interpretation, and employment-law compliance. Advises managers, delivers coaching and training, tracks employee-relations metrics, analyzes workplace trends, and recommends strategies to improve morale, service KPIs, and organizational culture. Maintains accurate case documentation and supports the development and administration of inclusive People & Culture policies and procedures.

Provides front-of-house visitor service at the ticket office and museum galleries. Processes admissions, programming tickets, memberships, donations, and payments; promotes memberships; communicates information about exhibitions and artworks; supports visitors; maintains accurate cash handling; resolves or escalates guest concerns; and upholds museum policies. Requires flexible availability, including nights, weekends, and holidays.

Provides confidential, high-level administrative support to the museum CEO and Director. Responsibilities include complex calendar management, briefings, correspondence, board and stakeholder coordination, travel and event logistics, expense and budget tracking, special project support, and cross-departmental follow-up. The role requires discretion, strong organization, excellent communication, and proficiency with office, collaboration, and project management tools.