Teams at Momentive Software

Own post-implementation relationships for Tier 1 enterprise clients, driving onboarding, product adoption, client health, value realization, retention, and renewal readiness. Lead executive business reviews, maintain success plans and CRM records, coordinate cross-functional teams, monitor utilization and engagement metrics, and communicate client insights to internal leadership. Partner with Account Managers on account strategy and develop scalable playbooks for onboarding, health recovery, and executive engagement.

Partners with Account Executives to support sales opportunities through technical expertise, customized solution design, product demonstrations, presentations, RFP responses, and prospect support. Maintains demo environments and knowledge resources, troubleshoots technical issues, documents customer requirements, and provides product feedback to Product Management. Also supports evaluations, customer escalations, and newer Solutions Engineers while managing multiple opportunities independently.

Lead go-to-market and release marketing for assigned products: craft positioning, messaging, launches, enablement, and client engagement; produce sales/buyer assets; track launch and adoption metrics; partner cross-functionally to drive adoption and business outcomes.