Teams at Momentive Software

Leads client discovery and instructional strategy, applying adult learning principles and ADDIE/SAM methodologies. Designs, develops, tests, and deploys eLearning, video, instructor-led, and job-aid content. Creates storyboards, scripts, prototypes, assessments, and production assets while managing revisions, timelines, scope, and stakeholder feedback. Uses Articulate tools, LMS/LXP platforms, SCORM, and video editing tools to deliver accessible, engaging learning experiences.

Owns client relationships and renewals for MIP Fund Accounting customers and channel partners. Responsibilities include conducting business reviews, monitoring account health, driving product adoption, identifying expansion opportunities, forecasting revenue in Salesforce, managing upsell sales cycles, coordinating with partners, and collaborating cross-functionally to improve customer satisfaction and retention.

Manage a portfolio of existing B2B SaaS clients, owning renewals, retention, and account expansion. Conduct business reviews, monitor account health, identify churn risks, and close cross-sell and upsell opportunities. Build relationships with multiple stakeholders, maintain account and pipeline data in Salesforce, track revenue targets, collaborate with Customer Success, Support, Product, and Marketing, and communicate client feedback. The role serves associations, nonprofits, and membership organizations and requires strong consultative selling, organization, communication, and relationship-building skills.