Teams at MetroSys

Provide Tier 1 and Tier 2 end-user support for Microsoft 365, Windows 10/11, hardware, printers, and basic networking. Manage account administration, device provisioning, onboarding/offboarding, asset inventory, ticket documentation, and escalate complex infrastructure or server issues to senior teams while delivering strong customer service.

Maintain and modernize enterprise IT infrastructure across networking, servers, virtualization, cloud (AWS), and security. Troubleshoot and optimize Arista networks and Palo Alto firewalls, administer Linux systems, support virtualization and migrations, implement security/patch management, participate in projects and on-call maintenance, and produce technical documentation.

Support enterprise reporting and analytics by collecting, validating, and preparing relational data, maintaining and building dashboards in Tableau, performing ad-hoc analyses, partnering with stakeholders across marketing, operations, and client experience, and documenting reporting standards to deliver clear, reliable insights.