Teams at MetroSys

Provide hands-on administration and support for servers, endpoints, identity services, backups, and core productivity platforms in a school environment. Monitor system health, respond to incidents, manage devices (Windows, macOS, ChromeOS, iPadOS), administer Active Directory and Google Workspace, maintain patching and security, support Microsoft 365 and Google Classroom, and coordinate vendors and disaster recovery activities.

Maintain and modernize enterprise IT infrastructure across networking, servers, virtualization, cloud (AWS), and security. Troubleshoot and optimize Arista networks and Palo Alto firewalls, administer Linux systems, support virtualization and migrations, implement security/patch management, participate in projects and on-call maintenance, and produce technical documentation.

Provide Tier 1 and Tier 2 end-user support for Microsoft 365, Windows 10/11, hardware, printers, and basic networking. Manage account administration, device provisioning, onboarding/offboarding, asset inventory, ticket documentation, and escalate complex infrastructure or server issues to senior teams while delivering strong customer service.