Jobs at MetroSys

Leads day-to-day IT and OT infrastructure operations in a highly available, 24/7 environment. Oversees Windows and Linux systems, infrastructure reliability, capacity planning, incident resolution, lifecycle management, vendors, technical teams, and infrastructure projects. Establishes operational standards, monitoring, documentation, security and continuity practices, budgets, and technology roadmaps while supporting uptime and resolving complex technical issues.

Supports Microsoft SQL Server databases and application integrations. Responsibilities include writing and optimizing T-SQL queries, maintaining SSIS packages, troubleshooting database and integration failures, monitoring scheduled jobs, resolving connectivity issues, assisting with stored procedures and database objects, validating data, documenting processes, recommending improvements, and transferring knowledge to technical and business teams.

Provide hands-on administration and support for servers, endpoints, identity services, backups, and core productivity platforms in a school environment. Monitor system health, respond to incidents, manage devices (Windows, macOS, ChromeOS, iPadOS), administer Active Directory and Google Workspace, maintain patching and security, support Microsoft 365 and Google Classroom, and coordinate vendors and disaster recovery activities.

Maintain and modernize enterprise IT infrastructure across networking, servers, virtualization, cloud (AWS), and security. Troubleshoot and optimize Arista networks and Palo Alto firewalls, administer Linux systems, support virtualization and migrations, implement security/patch management, participate in projects and on-call maintenance, and produce technical documentation.

Provide Tier 1 and Tier 2 end-user support for Microsoft 365, Windows 10/11, hardware, printers, and basic networking. Manage account administration, device provisioning, onboarding/offboarding, asset inventory, ticket documentation, and escalate complex infrastructure or server issues to senior teams while delivering strong customer service.

Develops IT services opportunities from customer discovery through pricing, Statements of Work, commercial approval, and delivery handoff. The role gathers requirements, defines scopes and assumptions, creates proposals and estimates, coordinates technical and partner validation, assesses risks, supports customer negotiations, and improves pre-sales processes. It focuses on services solution development rather than account ownership or project delivery.

Investigate connectivity issues between BeyondTrust EPM and Resideo/Honeywell Compass across Windows endpoints. Assess EPM policies, application controls, permissions, services, registry settings, dependencies, networking, security tools, and logs to isolate root cause. Compare functioning and affected workstations, perform controlled policy testing, coordinate with vendors, implement approved remediations, and document findings, configurations, and best practices.

Deploys and configures standardized Ignition SCADA environments across industrial sites. Responsibilities include site configuration, PLC and equipment connectivity, tag and alarm configuration, communications troubleshooting, system testing, commissioning, documentation, and production readiness. The engineer collaborates with controls, OT, network, and architecture teams while adapting standardized templates and configurations to site-specific requirements.

Provide short-term consulting support for a BeyondTrust EPM Cloud environment across Windows endpoints. Troubleshoot privilege policies, application elevation, endpoint differences, and Resideo Compass connectivity issues. Analyze event data, application rules, services, dependencies, and network behavior; modify policies and rules as needed; validate least-privilege controls; document findings; and provide client knowledge transfer.