Teams at Metalogix

Lead the global renewals organization and own retention strategy, renewal operations, forecasting, churn reduction, and commercial performance. Develop scalable renewal processes, playbooks, and governance; manage complex enterprise negotiations; improve GRR, renewal rates, uplift, and forecast accuracy; and lead global teams through cross-functional partnerships with Sales, Customer Success, Finance, Legal, Pricing, Product, and Operations. Drive automation, process transformation, executive reporting, and predictable recurring revenue growth.

Manage enterprise customer accounts throughout deployment, adoption, value realization, renewal, and retention. Build success plans, monitor engagement and KPIs, facilitate executive business reviews, identify expansion opportunities, coordinate escalations, and collaborate with Sales, Support, Product, Renewals, and Professional Services. The role requires acting as a trusted advisor, driving adoption and measurable outcomes, and improving scalable customer success processes.

Leads and develops a team of Strategic and Enterprise Customer Success Managers supporting major SaaS accounts. Oversees customer adoption, retention, value realization, health, escalations, renewals, and expansion initiatives. Partners with Sales, Renewals, Product, and Support on account strategy, customer feedback, and process improvement. Uses Gainsight, Gong, Aviso, and Salesforce to monitor customer engagement and performance metrics.