Teams at Meriplex Communications

The Systems Analyst provides Level 1 support for end-user issues, resolving technical problems, managing incidents, and ensuring exemplary customer service.

Provide Level 2 TAC support resolving mid-level issues across Active Directory, Microsoft 365, VPN, GPOs, VMware, SAN, firewalls, MFA, Azure, Exchange, wireless, backups, and storage; perform on-site technical installations and maintain documentation/ticketing workflows.

The Technical Account Manager ensures client systems align with technical standards, handles escalations, maintains documentation, and supports clients' operational needs.