Teams at Meriplex Communications

Provides Level 1 technical assistance through a 24/7 Technical Assistance Center. Responsibilities include troubleshooting workstations, operating systems, applications, networks, VPNs, email, printing, virtual servers, Azure, and Microsoft 365; administering Active Directory accounts; handling password resets and reboots; documenting tickets; following SOPs; and delivering customer-focused support.

Monitors and triages security alerts, investigates potential threats, and initiates incident response procedures. Supports MDR services and security applications, troubleshoots appliances, handles customer requests, documents incidents, and escalates complex events to Tier 2 analysts. Maintains accurate records and shift reports while contributing to compliance traceability and team knowledge transfer.

Provides hands-on cybersecurity engineering and advisory services for client environments. Designs, deploys, configures, and supports security technologies across infrastructure, cloud, networks, and endpoints. Performs vulnerability management, secure application development, risk management, incident response, firewall and SIEM/XDR reviews, and security architecture work. Develops documentation and playbooks, advises clients on compliance frameworks and best practices, evaluates emerging technologies, and partners with internal teams to improve security posture.