Meriplex Communications
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Information Technology
Provide Level 2 TAC support resolving mid-level issues across Active Directory, Microsoft 365, VPN, GPOs, VMware, SAN, firewalls, MFA, Azure, Exchange, wireless, backups, and storage; perform on-site technical installations and maintain documentation/ticketing workflows.
Information Technology
Lead the TAC managed services team to coordinate escalations and incident response, ensure SLA performance, drive root cause analysis and process improvements, mentor technical staff, and collaborate cross-functionally to deliver excellent customer service and operational outcomes.
