Teams at Mercy House Living Centers

Manage employee relations by advising management and staff, investigating complaints, conducting trainings, maintaining compliance with employment laws, developing policies, managing grievances, analyzing trends, and maintaining confidential records. Provide guidance on discipline, harassment, discrimination, and conflict resolution; participate in HR projects and travel to regional sites as needed.

Provide shelter support and maintain facility safety: assist with shelter setup, crowd control, crisis intervention, client engagement, basic searches, perimeter/firewatch checks, recordkeeping, vendor receiving, and administrative duties to support trauma-informed, housing-focused services.

Lead and manage regional homeless services programs including shelter operations, case management oversight, budget monitoring, staff supervision, community partnerships, program development, and quality control. Ensure trauma-informed, client-focused practices, coordinate trainings, produce reports, and support crisis response as needed.