Teams at Make-A-Wish America

Manage Salesforce environments, integrations, support queues, troubleshooting, maintenance, and administrative configuration. Configure workflows, approval processes, fields, layouts, record types, flows, dashboards, and reports. Translate business needs into Salesforce solutions, document changes, support testing and deployments, resolve user issues, and train end users. Partner with Salesforce professionals, IT teams, functional leaders, vendors, and the Business Transformation team on system enhancements and implementation activities.

Architects, designs, develops, tests, integrates, and supports Salesforce solutions for the national office and chapters. Builds custom interfaces using Visualforce, Aura, and Lightning Web Components; participates in technical architecture, code reviews, Agile delivery, debugging, releases, documentation, training, and third-party integrations. Collaborates with product teams, vendors, and technical stakeholders to deliver scalable, secure solutions and resolve technical issues.

Manage a multimillion-dollar portfolio of national corporate accounts and cause campaigns. Build and renew partnerships, negotiate contracts, oversee activation plans, analyze performance and market trends, protect brand and compliance standards, coordinate national campaigns with local chapters, maintain Salesforce records, and identify revenue and awareness growth opportunities. The role requires strong communication, negotiation, presentation, analytical, organizational, and relationship-management skills, with up to 30% domestic travel.