Teams at Macmillan

Build and manage relationships with educators, administrators, and technical contacts; monitor account health using Power BI, Amplitude, and Salesforce; lead customer training; troubleshoot access issues; create educational resources; support renewals and digital upsells; and collaborate cross-functionally to drive product adoption and customer success.

Leads day-to-day community management and growth across branded social channels, developing platform-specific voices, engagement plans, and cross-promotional campaigns. Collaborates with marketing and communications teams to amplify books, authors, seasonal initiatives, and social commerce. Uses social listening and analytics tools to monitor sentiment, behavior, engagement, and growth, translating insights into recommendations. Creates select social content, manages content calendars, and stays current on evolving platforms, technologies, and community trends.

Creates original digital math questions, hints, solutions, and feedback that assess conceptual understanding and address student misconceptions. Reviews content for mathematical, grammatical, and pedagogical accuracy, enters materials into content software, and provides corrective feedback to other contractors. Requires a mathematics master's or doctoral degree and recent higher-education math teaching or tutoring experience, including courses such as algebra, calculus, precalculus, or linear algebra.