Teams at M-Files

Supports sales teams and partners through enablement, onboarding, CPQ guidance, quote review, pricing approvals, contract coordination, ticket resolution, order processing, booking validation, and partner incentive programs. The role also identifies process improvements, supports automation and AI-assisted workflows, and ensures compliance with Revenue Operations policies. Success requires strong communication, analytical, coaching, problem-solving, numerical, and stakeholder-management skills, along with sales operations or deal desk experience and fluency in English.

Manage a portfolio of existing B2B SaaS customers, driving renewals, upselling, cross-selling, product adoption, retention, and revenue growth. Serve as the primary customer contact, conduct account reviews, identify risks, maintain CRM forecasts, and collaborate with Customer Success, Professional Services, Product, Sales, and Marketing teams. Travel to customer meetings or QBRs as needed.

Serve as the technical authority throughout enterprise software sales cycles. Lead discovery, solution design, tailored demonstrations, and proofs of concept for AI, automation, content management, and workflow solutions. Build integrations using APIs and scripting, advise on responsible AI adoption, address technical objections, document requirements, and support sales expansion. Collaborate with Sales, Services, Product, and Engineering while tracking pipeline influence, POC outcomes, and demo effectiveness.