Teams at Liquidity Services

Provides advanced client and internal stakeholder support for online marketplaces through phone, email, and chat. Investigates complex account, operational, and system issues, identifies root causes, coordinates cross-functional resolutions, documents interactions, processes account adjustments, and supports training, reporting, quality assurance, testing, process improvements, and standard operating procedures. The role operates independently in a remote environment and has no supervisory responsibilities.

Lead enterprise adoption of Microsoft Copilot, Copilot Studio, and Power Platform by analyzing business processes, designing AI agents, building ROI-backed automation roadmaps, delivering training and prompt engineering best practices, and measuring utilization and productivity improvements across functions.

Monitor live auctions to optimize asset visibility and outcomes, maintain listing quality, create daily watch lists, track auction activity, identify and escalate suspicious or non-compliant participant behavior, and partner with sales and customer success to improve seller performance and marketplace integrity.