Teams at LightFeather

Develop and implement baseline and custom ServiceNow applications, enhancements, workflows, scripts, integrations, and platform improvements for federal clients. Advise teams on ServiceNow architecture and best practices, analyze performance issues, translate business requirements into technical solutions, support multiple instances and domains, and collaborate within Agile/Scrum project teams. The role also supports enterprise monitoring, application rollouts, system stability, and customer-facing technical delivery.

Manage and optimize multiple platforms, CI/CD pipelines, cloud infrastructure, containers, monitoring, logging, and security tools. Improve system reliability, troubleshoot degraded services and system-level issues, maintain production infrastructure, and enhance internal processes. Collaborate with cross-functional teams, document solutions, and support client-facing delivery in a remote federal-contract environment.

Designs, implements, integrates, and optimizes scalable ServiceNow solutions for IT modernization. Leads implementations, custom application development, workflow optimization, data migrations, security, testing, deployments, and troubleshooting. Provides technical leadership, mentors developers, documents architectures, and ensures compliance with security and governance standards. Collaborates with technical and business stakeholders to translate requirements into maintainable ServiceNow solutions.