Jobs at LettrLabs

Lead the software platform roadmap and product team, managing two product managers and a UX designer. Partner with the CEO and CTO on strategy, priorities, integrations, data, customer insights, metrics, launches, and expansion into new industries. This player-coach role requires hands-on discovery and specification work, enterprise B2B SaaS expertise, technical depth, and aggressive use of AI to improve product delivery speed and quality.

Supports recruiting across the business by sourcing candidates, conducting initial screens, coordinating interviews, maintaining ATS records, communicating with candidates, and improving recruiting processes. The role offers early-career ownership in a high-growth, fully onsite Los Angeles startup, with opportunities to develop full-cycle recruiting and sourcing strategy skills.

Own LettrLabs’ product positioning, messaging, launches, customer proof, competitive research, and sales enablement. Build the product marketing function from scratch across multiple customer segments, translating technical capabilities into buyer-focused value. Partner with Product, Sales, Customer Success, and leadership to improve acquisition, onboarding, retention, expansion, and deal velocity. The role requires regular onsite work in Marina Del Rey.

Own the B2B SaaS platform’s product delivery, including backlog management, user stories, sprint planning, roadmap execution, integrations, and feature launches. Partner with engineering, design, and go-to-market teams to prioritize work, translate customer needs into requirements, track adoption and retention metrics, and improve outcomes. The role requires strong technical understanding, agile product expertise, AI fluency, and hands-on experience shipping software.

Own the end-to-end software platform product lifecycle, including backlog management, user stories, sprint planning, roadmap delivery, integrations, automations, and launches. Partner closely with engineering, design, the CEO, CTO, and GTM teams to prioritize work, resolve tradeoffs, and ship predictably. Translate customer feedback into scoped features, define success metrics, analyze adoption and retention, and drive continuous improvement using AI-enabled product practices.

Manage the full post-sale customer journey to drive rapid onboarding, activation, and growth. Monitor usage, re-engage dormant accounts, remove technical blockers, run onboarding playbooks, identify upsell opportunities, coordinate cross-functionally, and use AI/tools to improve efficiency. Success measured by utilization, expansion, time-to-value, and customer advocacy.

Lead and unify Customer Success, Support, and Account Management to drive activation, utilization, retention (GRR/NRR), and spend growth. Build playbooks, reporting, Voice of Customer, and partnerships; hire and develop teams; implement CS tooling and workflows; apply analytics and AI to optimize customer ROAS and renewals.

Lead end-to-end mechanical design for electromechanical production systems: translate requirements into manufacturable designs, perform FEA and hand calculations, prototype and validate, create drawings/BOMs, apply DFM/DFA, and mentor junior engineers while collaborating with electrical, controls, manufacturing, and suppliers.

Own end-to-end customer lifecycle from pre-purchase nurture through activation, retention, and expansion. Build automated multi-channel programs (email, in-app, direct mail), segmentation, reporting, A/B tests, and revenue-attributable lifecycle workflows. Partner with Sales and Customer Success to reduce churn, speed activation, and drive upgrades.

Lead end-to-end marketing to drive pipeline and revenue: demand generation, ABM, lifecycle, field events, budget allocation, reporting/attribution, and a team of three. Partner with Sales, scale ABM for PE-backed home services, run paid acquisition, and execute GTM for launches and integrations.

Lead full-cycle enterprise sales to acquire new clients ($50M+ revenue). Prospect outbound, manage pipeline in HubSpot, run demos, close high-ACV deals ($500K+), and collaborate with product and marketing to refine messaging and drive revenue.