Teams at Leidos

Provides front-line functional support for enterprise applications, helping users navigate workflows, troubleshoot issues, manage access questions, and resolve or escalate tickets. Documents problems, maintains knowledge resources, communicates changes and workarounds, supports releases, and identifies recurring issues requiring training, documentation, process, or application improvements. Collaborates with developers, testers, business analysts, administrators, and subject-matter experts to deliver customer-focused support.

Leads full-cycle recruiting for Intelligence Community programs, developing sourcing strategies for highly cleared technical professionals. Builds pipelines of TS/SCI and polygraph-cleared candidates, partners with program leaders and hiring managers, manages competing requisitions, provides market intelligence, and supports proposals, business growth, and contract staffing. Focus areas include software engineering, cybersecurity, AI/ML, cloud, DevOps, systems engineering, and SIGINT talent.

Provides ServiceNow engineering and administration support for TSA’s FOCUS program. Configures workflows, integrations, dashboards, reports, CMDB, service mapping, and ITSM/ITOM processes. Troubleshoots platform issues, develops automation, supports testing and deployments, improves service management workflows, analyzes operational data, and maintains technical documentation while coordinating with government and contractor stakeholders.