Teams at Lantern

Leads provider network strategy, account management, retention, growth, and operational excellence. The role manages strategic provider relationships, develops territory management teams, establishes reporting and account-planning processes, coordinates cross-functional healthcare operations, and implements AI-driven automation to improve efficiency and scalability. Requires extensive provider network or healthcare operations experience, team leadership, strategic planning, and executive stakeholder management.

Own approximately 10 emerging-market client accounts while managing and coaching 3–4 Client Success Managers. Drive renewals, revenue growth, retention, escalations, client satisfaction, reporting, and account health analysis. Partner with the VP of Client Success on segment strategy, team development, process improvement, automation, and cross-functional initiatives. Maintain CRM and reporting accuracy while fostering a high-performance, collaborative team.

Manage a portfolio of clients to ensure successful delivery and long-term value; coordinate cross-functional teams, execute account plans and business reviews, resolve service issues end-to-end, maintain CRM data hygiene, drive retention and expansion, support engagement marketing initiatives, and proactively identify and prevent client problems.