Teams at LangChain

The Customer Growth Manager will manage customer lifecycle, drive adoption and retention, identify churn risks, and pursue expansion opportunities while collaborating with various teams.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

Build and expand the company’s analytics data stack using Looker, LookML, dbt, BigQuery, and Airbyte. Develop data models, integrate multiple business systems, create KPI dashboards, and analyze product usage, customer health, adoption, and revenue data. The role empowers business teams with self-service analytics, actionable insights, and data-informed decision-making while developing a strong understanding of business metrics.