Jobs at Juniper Square

Build and operate AI-native applications and agentic systems end to end, from stakeholder discovery and prototyping through deployment, adoption, and ongoing iteration. Design retrieval, context, tool integrations, orchestration, evaluation, observability, and cost controls. Develop scalable event-driven systems, collaborate with platform and product teams, document solutions, train users, and mentor less experienced engineers.

Manage onboarding for fund administration clients, including fund accounting and reporting setup, client implementation relationships, data reconciliation, workspace configuration, and quality control. Lead cross-functional onboarding projects, provide technical accounting expertise, improve workflows, and identify product enhancements. The role also includes people management, customer data migration, system implementation, and supporting complex private equity, venture capital, and real estate fund structures.

Leads program management across the engineering organization, including complex enterprise implementations and client-facing delivery. Builds and manages a team of program managers, establishes PMO governance and reporting standards, drives executive communication, and oversees strategic initiatives, risks, roadmaps, and resource planning. The role remains hands-on with high-stakes programs and develops AI-powered workflows and tooling for scalable program tracking and reporting.

Own end-to-end product design for a core B2B SaaS product area, simplifying complex financial workflows and designing AI-powered features. Conduct user research, interpret analytics, collaborate with product and engineering teams, ensure high-quality handoffs, and strengthen the design system. The role requires autonomous execution, strong communication, enterprise UX expertise, and fluency with modern design and AI tools.

Manage complex billing operations, including contract interpretation, invoice and credit memo processing, invoice reviews, customer billing inquiries, cash application, collections follow-up, and AR aging monitoring. Guide teammates on billing workflows, collaborate with Deal Desk and Fund Admin/CX, and support process improvements within Zone. The role also uses Salesforce, AI productivity tools, and Excel to improve billing accuracy and efficiency.

Lead reliability and observability efforts across the org: design and maintain Kubernetes and AWS infrastructure, build CI/CD pipelines, drive IaC standards (Terraform/Crossplane), partner with 16+ teams to roll out tools and processes, participate in on-call rotation and incident response, and use AI tools to accelerate work.

Own global compensation and equity programs, including market pricing, salary bands, annual rewards cycles, bonuses, equity grants, and pay equity analysis. Partner with Finance, Talent Acquisition, and People teams on data-backed recommendations, executive and international compensation, Board approvals, and compensation workflow automation.

Manage a portfolio of 220+ mid-market customer accounts after onboarding. Drive product adoption, customer health, retention, renewals, and expansion through strategic, digital, and AI-enabled engagement. Monitor usage trends, identify risks, support escalations, advocate for customer needs, and collaborate cross-functionally on improvements. The role requires strong communication, customer data analysis, prioritization, SaaS customer success experience, and comfort using AI tools and evolving technologies.

Own revenue operations for the Fund Administration business, including Salesforce health, renewals, forecasting, pipeline reporting, dashboards, process governance, automation, and cross-functional operating cadences. Partner with Fund Administration, Sales, Customer Success, Marketing, and Finance to improve revenue processes, pricing, compensation, territories, quotas, and data integrity. Use AI and revenue technology to streamline workflows, improve reporting, and support scalable growth.

Owns GTM enablement within Revenue Operations, including onboarding, training, certification, continuous learning, content management, coaching support, and LMS administration. Translates product, pricing, process, and market changes into actionable seller resources. Builds reporting connecting enablement activity to GTM performance, supports revenue process improvements, and uses AI to accelerate content creation, insights, and workflows.

Own go-to-market strategy, positioning, messaging, launches, sales enablement, competitive intelligence, and customer research for Juniper Square’s fund administration business. Partner closely with Sales, Product, Customer Success, and Growth Marketing to accelerate pipeline, upsell, cross-sell, and adoption. Maintain expertise on fund administration buyers, experts, reference clients, and market dynamics while using AI tools to improve research and content production.

Leads Juniper Square’s expansion sales and Powered Admin Services functions. Owns expansion quota and personal deals, builds installed-base pipeline and whitespace analysis, establishes qualification and account-handoff processes, develops the administrator partnership channel, hires and coaches expansion sellers, and manages sales dashboards and operating cadence. Partners closely with Customer Success, Fund Administration, RevOps, Marketing, Product, and Partnerships while using AI to automate revenue workflows and improve account targeting.

Lead end-to-end operations for junipersquare.com including CMS governance, production publishing, technical SEO, AEO/GEO monitoring, AI-driven workflows, performance reporting, and cross-functional project ownership. Drive site health (Core Web Vitals, speed, uptime), manage agencies, and translate analytics into a content and optimization roadmap.

Provides technical consulting for an investment management platform, leading client implementations, solution design, training, adoption planning, process optimization, documentation, and issue resolution. Partners with clients and internal teams to improve workflows, increase product utilization, and achieve business outcomes. Requires investment management client experience, strong communication and analytical skills, productive use of AI tools, and up to 10% national travel.

Own complex, cross-functional software programs from planning through release, coordinating engineering, product, design, QA, platform, and operations teams. Establish program governance, manage dependencies and risks, report to senior leadership, and improve PMO standards. Design reusable AI-powered workflows using tools such as Jira and Confluence, maintain prompt and automation libraries, mentor program managers, and serve as the PMO’s AI thought leader.

Lead Juniper Square's end-to-end social strategy and execution across LinkedIn and future channels. Manage the content calendar and publishing stack, write platform-native copy, collaborate on creative and video, run employee amplification and employer brand programs, design AI-powered production workflows, and track performance to iterate strategy.

Own an asset-class events portfolio spanning conferences, sponsorships, executive dinners, and hosted experiences. Partner with Sales to develop event strategy, target accounts, attendee journeys, budgets, vendors, and onsite execution. Measure pipeline, account progression, ROI, and follow-through, maintaining accurate campaign and attendee data. Improve event programs through performance insights, lead post-event processes, and build automations to reduce manual work. Travel is required for onsite event execution.

Build and operate production systems for Juniper Square’s AI Platform, including APIs, infrastructure, reusable frameworks, and AI/LLM capabilities. Own projects end to end, ensure reliability and observability, contribute to technical design, and support incident response. Collaborate with product, design, QA, and engineering teams while applying AI-native development practices. The role requires strong Python backend engineering, cloud-native technologies, databases, production operations, and hands-on experience with RAG, agents, evaluation workflows, or related AI systems.

Build and operate custom AI agents for private-market clients end to end, from discovery and requirements through deployment, rollout, adoption, and ongoing iteration. Design agentic systems with retrieval, context design, tool and MCP integrations, orchestration, evaluation, observability, and cost controls. Work directly with clients, make product and engineering trade-offs, manage cloud infrastructure, document solutions, train users, and mentor less experienced engineers.

Lead product marketing for Juniper Square's real assets segment: define positioning, build persona playbooks, enable Sales with collateral and competitive battlecards, run voice-of-customer research and win/loss analysis, embed AI tooling into messaging workflows, and partner cross-functionally with Sales, Demand Gen, Product, and Customer Marketing to drive pipeline and deal outcomes.