Teams at Journal Technologies Inc

Provide product training and enablement, act as front-line technical escalation for platform issues, reproduce and triage complex defects, partner with engineering to validate fixes, maintain documentation and knowledge bases, and create self-service resources to improve onboarding and reduce support volume.

Design, develop, and execute manual and automated test strategies and cases, drive regression testing, identify and track defects, collaborate with development and stakeholders, report QA metrics, and mentor junior QA members to ensure reliable, high-quality software delivery.

The Senior Software Implementation Specialist will lead technical implementations, configure software, support data conversion, and provide training and support during go-lives.