Teams at InfoTrack US

Serve as first point of contact for law-firm clients, delivering phone/email/chat support, troubleshooting software issues, tracking cases to resolution, using CRM and support tools, escalating as needed, documenting interactions, and gathering customer feedback to improve products and meet KPIs.

Provide remote, Pacific Time client support for One Legal users: resolve inquiries via phone and written communication, maintain Salesforce records, guide clients through the platform, advocate for product improvements, meet KPIs, assist onboarding, and contribute to operational improvements and de-escalation.

Provide customer support via chat, email, and phone for an e-filing platform; troubleshoot issues, de-escalate customers, contribute feedback to improve materials and processes, meet performance goals, and collaborate with team members while adhering to schedules and company policies.