Teams at Inforcer Ltd

Provide 1st/2nd line support and manage ticketing in Intercom; triage and resolve incidents, handle backups and server/network issues, build KPIs/CSAT dashboards, document and automate processes, and follow major-incident procedures.

Drive ARR growth through MSP partners by recruiting, activating, and developing partners; create partner-sourced pipeline, co-sell with account managers, deliver enablement, track partner health and forecasts, and represent the company at industry events.

Pre-sales Solutions Engineer for a cybersecurity SaaS targeting MSPs. Deliver tailored Microsoft 365 product demos, lead technical discovery and proof-of-value engagements, support sales cycles and RFPs, enable and train partners, advocate in M365/MSP communities, and relay customer feedback to product teams to drive adoption and product improvement.